questionnaire results regarding the doctors’ attitude toward a groupware system in Kawasaki Medical School Hospital *
Groupware is a system supporting the “Information Infrastructure Functions” of hospital business according to Health Level Seven (the global authority on standards for interoperability of health information technology), and it has been widely used in Japan. At our hospital, Cybozu (one type of groupware systems) was introduced in 2006, but has rarely been used. Due to this fact, we administered a questionnaire focused on Cybozu in August and September, 2009. This survey was intended for all staff in our hospital, but divisions were made between groups such as the doctors, the nurses, other healthcare professionals and the clerical staff. In this article, we report the results of the questionnaire administered to the doctors: who are main users of Cybozu. The response rate for the questionnaire was 89.8%. Of the doctors, 96% know Cyboze and 44% of them use it often. However, they pointed out the following problems: Cybozu has little available content. It was difficult to remember the ID and password for logging into Cybozu. The menus in Cybozu were not easy to use. The doctors could not use a terminal computer when they wanted to use it. General use of Cybozu was difficult. Many functions, which were hoped to be used in Cybozu before the introduction of electronic medical records in January 1, 2010, were realized in electronic medical records. It is important that some functions which electronic medical records do not have, such as the management of patients or the use of email, should be used in Cybozu along with the improvement of environmental considerations. (Accepted on September 28, 2010)
